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Venue Experience Logo

Sole Supplier of VEback

Our Mission Statement

It's Feedback Heaven!

  • The Venue Experience Team is a unique and independent group of experienced, specialist consultants to the events industry.We offer commercially pertinent consultancy on all aspects of event and venue management, right through from sales to customer feedback. Understanding and evaluating all your business processes and practices to ensure you are delivering the most cost effective and highest levels of customer service using the venue, staff and business tools you have available. The Venue Experience has over four decades of experience in the event and venue industries. By using the most powerful, unique and bespoke feedback software on the market, VEback, we will work with you to evaluate what your customers think of their venue experience. Let us help you outsmart your competition
Symphomy Hall Inside Symphomy Hall thsh logo

"The Venue Experiences commercial approach increased our conference revenues by 60% and 200% at the Town Hall and Symphony Hall respectively"

Catherine McGlone - THSH February 2017

Harrogate International Centre Harrogate International Centre logo

"A clear understanding of the meetings and events industry and how a venue actually works, is what makes what they do quite unique."

Robert Penfold - HIC Yorkshire February 2017

The Founders! Who are they?..

... Jo and Liz

Venue experience is the innovation of Jo Dadd and Liz Carnell, who between them have over 40 years’ experience in events and hospitality.

Jo & Liz have a simple vision, to help you make your business smart by putting your customer’s feedback at the heart of what they do.

Their mission is focused on perfecting customer feedback solutions and software to let you improve your business and user experience. Venue experience’s online software, VEback, allows you to collect, listen, understand and act upon your customer’s feedback of their experience at your venue.

All about VEback

As if by!

  • VEback software, captures your customer’s views, making the collection, collation and organisation of feedback as efficient as possible. Now with VEback, our new innovative feedback software, engaging with customers and acting upon their feedback has never been simpler. VEback allows you to easily listen to your customer’s reactions, gain insights on their experience and act to improve customer satisfaction and build a smarter business. Actively managing and understanding your customer feedback cycle will increase client satisfaction, attendance and increase return visits to your venue. VEback is the flexible tool you need to command your feedback activity all in one place enabling you to manage feedback with precision and ease. A simple setup which gathers real-time information via the web, mobile and tablet. Through VEback, your customers share their experiences. VEback easily sorts through your data providing you with a rating created solely on the views of your customers. A collation of your customer's feedback in realtime, is produced online giving statistical analytics showing key business and operational trends.

Book in a full presentation of VEback with the Venue Experience Team